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                    Salesforce Industries Summit

                    Which region do you believe the most cybercrime originates from?

                    Posted September 28, 2020 through October 5, 2020 (216 Votes)
                    Africa
                    6.48%
                    Asia-Pacific
                    40.74%
                    Eastern Europe
                    25.93%
                    Europe
                    8.33%
                    Latin America
                    0.46%
                    Middle East
                    5.56%
                    North America
                    12.50%


                    When considering a new smartwatch, which feature set is most important to you?

                    Posted September 21, 2020 through September 28, 2020 (62 Votes)
                    Alerts and Notifications
                    16.13%
                    Calls and Messaging
                    20.97%
                    Clock and Time Tracking
                    17.74%
                    Contactless Payments and Banking
                    1.61%
                    Design and Personalization
                    11.29%
                    GPS and Maps
                    1.61%
                    Health and Fitness
                    22.58%
                    Music and Video
                    8.06%


                    What is the greatest challenge to organizations implementing Artificial Intelligence?

                    Posted September 14, 2020 through September 21, 2020 (69 Votes)
                    A shortage of talent with the skills to utilize AI to its full potential.
                    17.39%
                    AI can be expensive and the return on investment is questionable to decision makers.
                    7.25%
                    AI is an unfamiliar and complex technology that is not yet fully trusted.
                    33.33%
                    AI has its own set of cybersecurity concerns which require additional resources.
                    14.49%
                    Dependability of AI technology is still in doubt.
                    13.04%
                    Many view AI as an unnecessary luxury.
                    14.49%


                    Which search engine do you trust the most to provide unbiased results with no hidden agenda?

                    Posted September 7, 2020 through September 14, 2020 (262 Votes)
                    Ask
                    0.38%
                    Bing
                    0.00%
                    DuckDuckGo
                    56.87%
                    Google
                    12.60%
                    Yahoo
                    1.15%
                    I trust them all equally to provide unbiased results.
                    1.15%
                    I trust none of them to provide unbiased results.
                    27.86%


                    What is your overall rating of customer service wait times during the pandemic?

                    Posted August 31, 2020 through September 7, 2020 (42 Votes)
                    Excellent - Efforts by organizations to adjust to unprecedented circumstances have resulted in shorter wait times.
                    7.14%
                    Good - Considering the breadth of unexpected challenges, wait times are reasonable.
                    26.19%
                    Neutral - The pandemic has had no noticeable effect on customer service wait times.
                    19.05%
                    Needs Work - Most wait times are too long and more must be done to deal with the demand for customer service.
                    23.81%
                    Terrible - Entities have failed to adapt which has resulted in excessively long wait times.
                    23.81%


                    If drones are used to deliver packages, which safety issue worries you the most?

                    Posted August 24, 2020 through August 31, 2020 (74 Votes)
                    Accidents caused by inclement weather
                    8.11%
                    Bad actors hijacking drones to cause intentional harm
                    28.38%
                    Drones and/or packages falling from the sky due to power loss or software malfunction
                    20.27%
                    Human error associated with any part of the endeavor
                    17.57%
                    Overcrowded skies with insufficient air traffic control
                    25.68%


                    When working remotely or from home, which hours do you most prefer to work?

                    Posted August 17, 2020 through August 24, 2020 (98 Votes)
                    Predawn - I'm an early riser and most productive when I start work before sunrise.
                    5.10%
                    Morning - I prefer to do essential work early so I have time for what comes up later in the day.
                    38.78%
                    Midday - I'm most focused in the middle of the day and find that's when most business gets done.
                    21.43%
                    Evening - It's quieter, so I'm more relaxed and able to concentrate.
                    18.37%
                    Overnight - I'm a "night owl" and like to work when most others are asleep and there are fewer distractions.
                    16.33%


                    How important is the availability of curbside service when you consider a physical store to do your shopping?

                    Posted August 10, 2020 through August 17, 2020 (84 Votes)
                    Critically Important - I will not shop at an establishment that does not provide curbside service.
                    16.67%
                    Quite Important - During the pandemic I prefer not to go inside a physical location. Still, I will consider a business that does not offer curbside service.
                    20.24%
                    Somewhat Important - I like a curbside option, but itís not part of my decision-making process when I choose where to shop.
                    22.62%
                    Not Important - I do not use curbside pickup. When I go out to shop I want to select everything myself.
                    40.48%


                    Which Big Tech CEO that testified at the Congressional Antitrust Hearing on July 29 is the most trustworthy?

                    Posted August 3, 2020 through August 10, 2020 (206 Votes)
                    Jeff Bezos of Amazon
                    6.31%
                    Mark Zuckerberg of Facebook
                    1.46%
                    Sundar Pichai of Google
                    8.25%
                    Tim Cook of Apple
                    15.05%
                    All of them are equally trustworthy to some extent.
                    3.40%
                    None of them are trustworthy whatsoever.
                    65.53%


                    Should virtual fans be used on TV broadcasts of sporting events during the pandemic?

                    Posted July 27, 2020 through August 3, 2020 (80 Votes)
                    Yes -- This use of VR technology helps to bring a sense of normalcy to the game atmosphere and is more entertaining while sports are played in empty stadiums.
                    15.00%
                    Perhaps -- It's an interesting idea while human fans are not allowed to attend games. However it's unfair for the TV networks to control how the crowd looks and reacts to everything during the game.
                    3.75%
                    No -- Virtual fans are creepy and cannot substitute for humans. I prefer to watch games with empty seats while human fans are not allowed to attend.
                    47.50%
                    It does not matter to me because I do not watch sports on TV.
                    33.75%


                    What bothers you most about your Internet Service Provider?

                    Posted July 20, 2020 through July 27, 2020 (67 Votes)
                    Customer support is substandard
                    10.45%
                    Data caps are too restrictive
                    2.99%
                    Internet connection is unreliable
                    22.39%
                    Pricing plans lack value
                    37.31%
                    Speed is inadequate
                    26.87%


                    Should colleges and universities charge the same tuition for online classes that were originally offered for in-person attendance?

                    Posted July 13, 2020 through July 20, 2020 (144 Votes)
                    Yes - Lower tuition is unjustified because schools are forced to change format to safeguard against the pandemic.
                    0.69%
                    Yes - Online courses provide the same quality of education and credits toward degrees as in-person classes.
                    2.78%
                    Yes - Professors must still be paid, campuses maintained, and new expenses are incurred with a change to online format.
                    4.86%
                    No - Students who agreed to tuition for an on-campus experience should pay less for online courses.
                    36.81%
                    No - Online courses do not provide the same quality of education as learning in the classroom.
                    36.11%
                    No - Students and families have lost income as a result of the pandemic, and many universities have wealthy endowments to subsidize losses.
                    18.75%


                    Which cybersecurity risk is the greatest threat to organizations with remote workers?

                    Posted July 6, 2020 through July 13, 2020 (103 Votes)
                    Data Breach or Leak
                    29.13%
                    Employee Misconduct or Negligence
                    35.92%
                    IoT-Based Attack
                    7.77%
                    Malware
                    8.74%
                    Phishing
                    10.68%
                    Ransomware
                    7.77%


                    Which type of articles do you find most useful when reading about technology?

                    Posted June 29, 2020 through July 6, 2020 (57 Votes)
                    Analysis / Case Studies
                    12.28%
                    Breaking News
                    19.30%
                    Features / Special Reports
                    7.02%
                    "How To" Tips and Advice
                    50.88%
                    Opinion and Commentary
                    1.75%
                    Reviews
                    7.02%
                    Q&A / Interviews
                    1.75%


                    How likely are you to consider a new device for desktop video conferencing?

                    Posted June 22, 2020 through June 29, 2020 (74 Votes)
                    Definitely -- Face-to-face meetings and collaboration tools are critical to my business. I need the best available technology.
                    9.46%
                    Somewhat -- Video conferencing is important to me, but the cost of new equipment is a concern.
                    14.86%
                    Unlikely -- My current hardware with free or low-cost applications satisfies my needs.
                    43.24%
                    Not at All -- Online meetings are not important to me.
                    32.43%

                    Salesforce Industries Summit
                    Do misspellings on a website negatively influence your decision to do business with a product or service provider?
                    Yes -- Spelling errors reflect a lack of attention to detail and diminish my confidence in the provider.
                    Possibly -- One inconspicuous misspelled word is excusable. However, multiple or glaring misspellings are indicators of other problems with the business.
                    No -- If the provider has a product or service I need, their spelling ability is immaterial to my decision to do business with them.
                    Forrester names NICE inContact CXone a leader in cloud contact center software
                    Forrester names NICE inContact CXone a leader in cloud contact center software
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