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                    Women in TechWomen in Tech: 20 Trailblazers Share Their Journeys
                    An excellent guide for students considering STEM courses, graduates pondering job choices, and career changers at any stage in life. A useful tool for school and career counselors, recruiters, and HR pros eager to diversify their workplaces. Get the Kindle or Paperback.

                    What's Old Is New Again
                    September 24, 2020
                    A raft of new technologies that impact CRM are about to be announced, but even without the latest announcements due now through October, there's a realization that we're coming full circle. Oracle is making hardware sexy again, using it to drive new business models and to push its CX version of CRM; and Salesforce is tackling a kind of mass customization of its CRM product line.
                    CRM is Failing: It's Time to Transition to CXM
                    September 1, 2020
                    Centralizing all tools and customer-effecting services into one system delivers great efficiencies for businesses. However, enabling customers to have the same experience in real time is the difference between a CRM and CXM. CRM Buyer pursued the potential transition process -- and the impact of both CRM and CXM products -- in a conversation with Thryv VP Ryan Cantor.
                    Salesforce Ups Its Marketing Game
                    July 21, 2020
                    Recent research shows that employees are well aligned with the directions and goals of their companies, and that they are competently led and respect their bosses; but the technologies they use leave a lot to be desired. This includes CRM, and too often the functionality that their currently installed CRM doesn't offer. Consequently, the changes Salesforce just introduced in its Marketing Cloud could not have been more timely.
                    Why Microsoft Teams Will Be the De Facto Standard for Video Collaboration
                    July 20, 2020
                    I've been covering video conferencing since before we called it video conferencing. It has been an exciting and somewhat painful technology to watch because it seemed like everyone in the segment fundamentally didn't understand that if you don't have interoperability and didn't focus on ease of use, it wouldn't work. Let's talk this week about why Microsoft Teams is trending to be the new standard for video collaboration.
                    New Flaws in Intel's CPU Software Guard Extensions Revealed
                    June 11, 2020
                    Two separate teams of academic researchers have published papers describing flaws in Intel's Software Guard Extensions. SGX enhances application security by letting developers partition sensitive information into enclaves with hardware-assisted enhanced security protection. The aim is to protect application code and data from disclosure or modification.
                    Apple to Design Its Own ARM-Based Mac Chips
                    June 10, 2020
                    Apple plans to announce a new processor for its Mac computer line at its virtual World Wide Developers Conference later this month, according to a report. The company will begin using an ARM chip based on Apple's A14 processor, which will be featured in the next iPhone. The computers will continue to use macOS and not Apple's mobile operating system, iOS.
                    Work.com and the CRMification of Society
                    May 20, 2020
                    CRMification is the process by which the culture absorbs CRM technology, processes and techniques to achieve some kind of new utility for getting things done better, faster and cheaper. Today we should add safer too. Another way to state it is that CRM is a disruptive innovation in the culture. The next normal will have something to do with CRM.
                    Study Reveals E-Commerce Shopping Patterns That Hint at New Normal
                    April 28, 2020
                    Consumers and companies worldwide have ramped up online ordering for software products and digital goods as they struggle to improve productivity and security while working remotely and spending more time at home. The sharp spike in online commerce aligns with the timing of the current global pandemic. Software-based offerings accounted for the highest levels of growth.
                    6 Signs You May Be Ready for a CRM Switch
                    March 14, 2020
                    In today's evolving business environment, every operational decision is critical -- and that includes best practices for managing the customer journey. The CRM platform is an integral part of the process. In fact, 91 percent of companies with more than 11 employees use a CRM system. Because of the time it saves and the structure CRM delivers, it can seem daunting for businesses to make a switch.
                    Shifting Our Global Problem-Solving Focus From Symptoms to Cause
                    March 2, 2020
                    IBM's latest effort to solve global problems has evolved from a focus on catastrophic events, which increasingly are caused by climate change, to climate change itself. It is a huge jump to go from dealing with the symptoms of a problem, which generally is relatively easy, to dealing with the causes, particularly global scale. However, it is critical for a sustained impact.
                    Linux-Powered Azure IoT Security Platform Arrives
                    February 25, 2020
                    After several years of building and testing previews, Microsoft has announced the general availability of its Azure Sphere secure IoT service. Microsoft first introduced Azure Sphere in 2018, opting to use its own version of a Linux operating system instead of Windows 10 to drive its new Azure Sphere OS to securely connect Internet of Things devices.
                    The Two Faces of Open Source: ECT News Roundtable, Episode 5
                    February 6, 2020
                    The open source software movement has evolved dramatically over the past two decades. Many businesses that once considered open source a threat now recognize its value. In spite of increased enthusiasm among enterprises, consumer interest by and large has not materialized. With large companies increasingly embracing open source, what does it mean to be a part of the FOSS "community"?
                    The New App Dev CRM Model
                    February 5, 2020
                    CRM is an industry that's been full of turning points, and I think it is at another. There have been many smaller turns, like the additions of analytics, social media and process flows. However, to get a sense of this point in time, I think you have to go all the way back to the turn of the century and the rise of cloud computing. The cloud was important as an economic marker in some unique ways.
                    From Personal to Planetary: ECT News Roundtable, Episode 4
                    January 30, 2020
                    We asked ECT News Network's roundtable of industry insiders to reflect on their own personal tech preferences, to speculate on what popular gadgets may vanish from use in the next decade, to consider the role of wearable health tools -- and then to expand the discussion to the health of the planet, tech advances in traveling on it, and the prospect of leaving it altogether.
                    Canonical Introduces Scalable Android-Based Cloud Platform
                    January 21, 2020
                    Canonical is deploying a scalable Android-based operating system for mobile and desktop enterprise applications from the cloud. The company just announced its Anbox Cloud containerized workload platform. Anbox Cloud allows apps to be streamed to any operating system or form factor. Its uses include cloud gaming, enterprise workplace applications, software testing and mobile device virtualization.
                    What's in Your Containers? Try an Open Source Tool to Find Out
                    January 14, 2020
                    As most security pros know, application containers -- Docker, rkt, etc. -- and the orchestration elements employed to support them, such as Kubernetes, are used increasingly in many organizations. Often the security organization isn't exactly the first stop on the path to deployment of these tools. If it was in your shop, consider yourself one of the lucky ones.
                    Arduino Aims to Secure IoT With New Dev Platform, Hardware
                    January 10, 2020
                    Arduino announced a new low-code Internet of Things application development platform at CES 2020 in Las Vegas. It also introduced the low-power Arduino Portenta H7 module, a new family of Portenta chips for a variety of hardware applications. Arduino has achieved prominence as a go-to developer of an innovation platform for connecting IoT products.
                    In 2020, Enterprises Will Unlock Hidden Value in Their Own Workforces
                    January 3, 2020
                    If 2019 was the year we identified the most acute challenges facing various industries -- in the form of macroeconomic trends as well as industry-specific factors -- 2020 will be the year we confront those issues. For most companies, this looks like addressing a skills gap that grows at the same rate technology progresses. This is to say, in the tech industry, it's a gap that grows quickly.
                    China's Tech Ban Could Have Grave Long-Term Consequences
                    December 13, 2019
                    China has issued an order that all foreign-made computer equipment and software be removed from government offices and public institutions within the next three years. China has estimated that upwards of 30 million pieces of hardware will need to be replaced. This is just the latest salvo in the ongoing trade war between the United States and China, the world's two largest national economies.
                    Amazon Ratchets Up Competition in 5G, Hybrid IT
                    December 5, 2019
                    Among the highlights of Amazon Web Services re:Invent are three announcements that strengthen its presence in the enterprise hybrid IT infrastructure market: AWS is teaming with Verizon to deliver 5G edge cloud computing; the first AWS Local Zone is located in Los Angeles; and AWS Outposts are generally available. These moves "close some huge competitive gaps," observed tech analyst Rob Enderle.
                    HPC and AI Are Changing the World
                    November 30, 2019
                    During the recent SC19 supercomputing conference, the top semiconductor and systems vendors discussed and demoed the highest-performance computing solutions in the world. While it's easy to imagine these platforms solving some of the most challenging problems, and simulating everything from the human genome to climate change, there are thousands of other applications that can benefit as well.
                    Consider Service Mesh as a Security Tool
                    November 26, 2019
                    If you're like most security pros, chances are you're starting to get frustrated with microservices a little -- or maybe a lot. Microservice architectures -- that is, architectures that leverage REST to build a number of small, distributed, modular components -- are powerful from a software architect's point of view. Want to make a change to a component quickly? Add new functionality?
                    Smart Speaker Apps Caught Snooping Around Homes
                    October 22, 2019
                    Flaws in Amazon and Google smart speakers can expose users to eavesdropping and voice phishing. Researchers at Security Research Labs discovered that developers could create malicious apps for the Amazon and Google platforms to turn the smart speakers into smart spies. Using the standard development interfaces for the platforms, the researchers found a way to request and collect personal data.
                    Zoho's Catalyst to Growth
                    October 21, 2019
                    Now would be a good time to put Zoho on your radar if for some reason it isn't there already. The Austin-based company just announced Catalyst, a developer environment that helps programmers and others to speed development of apps and microservices with capabilities inherited from Zoho's apps portfolio. Catalyst is based on the company's internal development tools.
                    Adopt a Maintenance Mindset: Protect IT
                    October 18, 2019
                    As part of National Cyber Security Awareness Month, the National Cyber Security Alliance is advising all computer users to "Protect IT" by taking precautions such as updating to the latest security software, Web browser and OS. The nonprofit public-private partnership, which works with DHS and private sector sponsors, advised computer users on ways to protect their personal data.
                    Apple Touts Games, Music, TV in macOS Catalina
                    October 9, 2019
                    New versions of operating systems are usually about slick interfaces and improved performance, but that's not what Apple was flogging about macOS Catalina upon its release. One of the hot new additions in the OS is Apple Arcade, a game subscription service featuring a batch of new, exclusive games. Also bolstering macOS Catalina's entertainment chops are new music, podcast and TV apps.
                    DevOps, Platform Strategy and Transformation
                    October 1, 2019
                    The software development lifecycle reminds me of the proverb of the three blind people confronting an elephant. One grabs the trunk and says it's a snake, another touches a tusk and says it's a spear, while the third feels its side and calls it a wall. The moral of the proverb is that perception has a lot to do with perspective. For a long time, the perspective on software was that it was a cost.
                    The Beauty of Progressive Web Apps
                    September 3, 2019
                    As more Web traffic comes from mobile devices -- particularly traffic to e-commerce sites -- it's becoming ever more important for businesses to have content that loads onto small screens easily, quickly and effortlessly. To some degree, native mobile apps until now have filled that need, but they must be downloaded, and their functionality may have significant limitations.
                    Putting CX at the Center of Testing Strategies
                    August 27, 2019
                    From e-commerce to banking applications to healthcare systems -- and everything in between -- if it's digital, users expect it to work at every interaction, and on every possible platform and operating system. However, despite the need to provide a digital experience that delights, Gartner research suggests that only 18 percent of companies are delivering their desired customer experience.
                    Powerful Enterprise-Class Chromebooks May Make Windows Exit Possible
                    August 27, 2019
                    A new collaboration between Dell Technologies and Google has produced the world's first enterprise-class Chromebook. The companies have announced their partnership to bring new capabilities and services to Dell's Unified Workspace strategy. Google launched its Chrome Enterprise capabilities in 2017 to give enterprises critical features like advanced security protections and fleet management.
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                    Salesforce Industries Summit
                    Do misspellings on a website negatively influence your decision to do business with a product or service provider?
                    Yes -- Spelling errors reflect a lack of attention to detail and diminish my confidence in the provider.
                    Possibly -- One inconspicuous misspelled word is excusable. However, multiple or glaring misspellings are indicators of other problems with the business.
                    No -- If the provider has a product or service I need, their spelling ability is immaterial to my decision to do business with them.
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